Help centre
Frequently asked questions
Quick answers about delivery, payment, returns, warranty and installation.
Orders and delivery
Are YOOXEN products quality checked?
Yes. Every product is checked against the supplier specification before it is listed, and the key dimensions, materials and warranty are shown on each product page so you can compare before you buy.
How fast is delivery in Singapore?
Most orders arrive within 3 business days. The expected date is shown on each product page. Delivery costs S$10 and is free for orders from S$600.
What payment methods can I use?
You pay on a secure checkout page with Visa, Mastercard, JCB, Apple Pay or Google Pay. Your card details are handled by our payment provider and never stored by YOOXEN.
Do products include warranty protection?
Yes, eligible products include a manufacturer warranty. The warranty period is listed in the product specifications. Keep your order number — it is all we need for a warranty claim.
Can I return or exchange an item?
You can return unused items in their original packaging within 15 days of delivery. Installed or custom-cut items cannot be returned unless they are faulty. See the Return Policy for details.
How do I get help with an order?
Send us a message from the Contact page or on WhatsApp at +65 8836 0142 with your order number. Our team replies within one business day.
Do you offer installation?
Yes, for selected products you can add professional installation at checkout for S$50 per item. We contact you after checkout to schedule it.