Return Policy

Eligible returns

• Items returned within 15 days of delivery.
• Unused, uninstalled and in the original packaging with all accessories and manuals.
• Faulty or damaged items — at no cost to you, at any time within the warranty period.

Not eligible

• Items that have been installed, unless they are faulty.
• Custom-cut or made-to-measure items (for example roller blinds made to size).
• Items damaged by misuse or incorrect installation.

How to return

1. Send a return request through the Contact page with your order number.
2. We confirm eligibility and arrange collection or a drop-off.
3. Once we receive and check the item, we refund to your original payment method, usually within 5–10 business days.

Exchanges and warranty

Want a different size or colour? Ask for an exchange in your return request. For faults after the return period, the manufacturer warranty shown on the product page applies.